We see Diversity, and Customer Care as a change process, not a programme and, therefore, help clients make a business performance difference by empowering their staff to create a culture which promotes confidence and minimises risk

We help clients determine the causes of lack of progress with Diversity and Customer Care; devise strategies for success; implement and mainstream their strategies; and measure progress

We aim to reach the hearts and minds of board members, managers and employees to secure buy-in to effective change strategies which deliver required outcomes

Our facilitation style, materials, and approaches, are tailored to meet the requirements of our clients and to deliver quality services and client care!

Our people have a passion for this work; are of diverse backgrounds; have considerable experience; and have had senior roles in public and private sector organisations

Diana Bruno Gaston  - Director

Linda Linehan - Principal Consultant

Phil Mears

Munira Thobani - Principal Consultant

Jennifer Herel - Principal Consultant

Pauline Sagoe - Principal Consultant

Eric Sosna - Consultant Researcher

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